Frequently Asked Questions (FAQs)

Find answers to commonly asked questions related to orders, payments, shipping, returns, and TIÔRE services.

1. How can I place an order on TIÔRE?

Browse products, add your preferred items to the cart, proceed to checkout, and complete payment using the available payment options.

2. What payment methods do you accept?

We accept major debit cards, credit cards, UPI, net banking, and other secure payment methods available during checkout.

3. How can I track my order?

You can track your order using the Order ID on the Track Order page. Tracking updates are also shared through email or SMS.

4. How long does delivery take?

Estimated delivery time:

• Metro cities: 3–5 business days
• Other locations: 5–7 business days

Delivery time may vary based on location and external factors.

5. Can I cancel my order?

Orders may be canceled before shipment processing begins. Once shipped, cancellation may not be possible.

6. What is your return policy?

Returns can be requested within 7 days of delivery, subject to return eligibility conditions.

7. How long does it take to receive a refund?

Approved refunds are usually processed within 5–7 business days.

8. Are TIÔRE products cruelty-free?

TIÔRE follows responsible product development practices and supports cruelty-free principles.

9. Do you provide bulk orders or corporate gifting services?

Yes, TIÔRE provides bulk orders, gifting solutions, and B2B services for businesses and organizations.

10. Do I need an account to place an order?

No, guest checkout may be available. However, creating an account helps manage orders and preferences more easily.

11. How can I contact customer support?

You can reach us through:

• Email: care@tioreglobal.com
• Phone: +91 9958998867

12. Are my payment details secure?

Yes. Payments are processed through secure payment gateways designed to protect customer information and payment details.